How to Fix This media is no longer available on Messenger

Encountering a “This media is no longer available” error on Messenger?

Numerous iOS users have expressed difficulty in viewing photos sent to them, as attempting to open these images on Messenger leads to an error message.

A gray box appears instead of the intended photo, and tapping on it proves ineffective.

In this comprehensive guide, we’ll walk you through the steps to resolve the issue of being unable to view photos on Facebook Messenger, accompanied by solutions for the “This media is no longer available” error.

An image illustration of How to Fix This media is no longer available on Messenger
How to Fix This media is no longer available on Messenger.

Why is the media no longer available on Messenger?

The unavailability of media on Messenger is likely due to a compatibility issue between the most recent iOS update and the Messenger application.

Numerous iOS users have conveyed their inability to view photos following the update to the latest device version.

To verify if Messenger is experiencing issues, you can visit downdetector.com/status/facebook-messenger.

A surge in reported incidents indicates a widespread outage affecting all users.

An image illustration of This media is no longer Available
This media is no longer available on Messenger.

How to Fix “This media is no longer available” on Messenger

To resolve the “This media is no longer available” issue on Messenger and enhance your user experience, follow these user-friendly steps:

Fix 1: Uninstall and Reinstall the App

  1. Press and hold the Messenger app, then delete it.
  2. Reinstall Messenger from the App Store or Google Play Store.
  3. Open the app, sign in to your account, and access the existing chat to view the photo or video.

Note: Your messages are secure; uninstalling and reinstalling won’t result in message loss.

Fix 2: Clear the App’s Cache For iOS:

  1. Open the Settings app, and go to “General.”
  2. Select “iPhone Storage,” then choose “Messenger.”
  3. Opt for “Offload App” and subsequently “Reinstall App.”

For Android:

  1. Open the Settings app, choose “Apps,” and select “Messenger.”
  2. Navigate to “Storage” and tap “Clear cache.”

Fix 3: Download the Messenger Desktop App

  1. Download the Messenger desktop app from www.messenger.com.
  2. Sign in to your account within the app.
  3. Open the existing chat to view the photo or video.

Fix 4: Download an Older Version of Messenger (Android Only)

  1. Uninstall the Messenger app.
  2. Visit facebook-messenger.en.uptodown.com/android/versions.
  3. Download an older version (APK) of Messenger.
  4. Open the app, sign in to your account, and access the existing chat to view the photo or video.

By following these steps, you’ll likely address the issue and enjoy a smoother experience on Messenger.

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