Voice messages have become a popular way to communicate with friends and family on Facebook Messenger.
However, there are times when you may encounter problems with voice messages not working, not playing, or not loading.
In this guide, we will go through some of the most common troubleshooting steps you can take to fix Facebook Messenger voice messages and get them working again.
Common Reasons Why Facebook Messenger Voice Messages is Not Working
There are several reasons why Facebook Messenger voice messages may not be working.
To address the issue of Messenger voice messages not functioning, start by verifying the app’s status at metastatus.com/messenger.
Some of the most common causes include:
- Microphone permissions: Make sure you have granted Messenger permission to access your microphone.
- App updates: Check if you are using the latest version of the Messenger app. Outdated apps can sometimes cause glitches.
- Internet connection: Ensure you have a stable internet connection. Voice messages require an active internet connection to play.
- App cache: Clearing the app’s cache can sometimes resolve issues with voice messages not working.
- Device issues: Restart your device to clear any temporary glitches that might be affecting the Messenger app.
Troubleshooting Steps to Fix Facebook Messenger Voice Messages
Now that we know some of the common reasons why voice messages may not be working, let’s go through some troubleshooting steps to fix the issue:
1. Check Microphone Permissions
- On Android: Go to Settings > Apps > Facebook Messenger > Permissions > Microphone. Ensure the Microphone is toggled on.
- On iOS: Go to Settings > Privacy > Microphone. Scroll down and find Facebook Messenger. Ensure Allow Microphone is toggled on.
2. Update the Messenger App
- On Android: Open the Google Play Store and search for Facebook Messenger. If an update is available, tap “Update”.
- On iOS: Open the App Store and tap on your profile icon in the top right corner. Scroll down and find Facebook Messenger. If an update is available, tap “Update”.
3. Check Internet Connection
- Try connecting to a different Wi-Fi network or using cellular data.
- Restart your router or modem to refresh your internet connection.
- If the issue persists, contact your internet service provider for assistance.
4. Clear App Cache
- On Android: Go to Settings > Apps > Facebook Messenger > Storage > Clear Cache.
- On iOS: Go to Settings > General > iPhone Storage. Scroll down and find Facebook Messenger. Tap “Offload App”. Reinstall the app from the App Store.
5. Restart Your Device
- Simply turn off your device and then turn it back on. This can often clear any temporary glitches that might be affecting the Messenger app.
If you have tried all of these troubleshooting steps and your voice messages are still not working, you may need to contact Facebook Messenger support for further assistance.
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