How to Fix Dolby Access Not Working

I’ve been a big fan of Dolby Atmos for a long time, and I was excited to try out Dolby Access on my PC.

However, I quickly ran into a problem: the app was stuck on loading and wouldn’t open.

I tried a few different things to fix the problem, but nothing seemed to work.

I was about to give up when I finally found a solution that worked for me.

Dolby Access offers a free trial of Dolby Atmos for Headphones and setup for Dolby Atmos devices, providing an immersive audio experience with detailed and realistic sound that surrounds you.

You can create custom audio profiles and access exclusive game trailers for popular games with Dolby Atmos support, such as Psychonauts 2 and Cyberpunk 2077.

Dolby Atmos also enhances the audio of movies and shows available on multiple platforms.

In this guide, I’ll share my experience troubleshooting Dolby Access and show you how to fix the app if it’s stuck on loading or not working on your PC.

An image illustration on How to Fix Dolby Access Not Working
How to Fix Dolby Access Not Working.
Credit: Hollywoodreporter

How to Fix Dolby Access Not Working

To resolve issues with Dolby Access not loading or functioning, you can try either uninstalling and reinstalling the app or launching it without an internet connection.

However, prior to troubleshooting, it’s advisable to confirm if the Microsoft Store is experiencing any disruptions by visiting

1: Uninstall and reinstall Dolby Access

How to reset and reinstall Dolby Access

  1. Open the Start menu and type “Installed Apps.”
  2. Click on the Installed Apps setting.
  3. Search for “Dolby Access.”
  4. Click the three dots next to Dolby Access and select Advanced options.
  5. Scroll down and click Reset.
  6. Click Uninstall to confirm.
  7. Open the Microsoft Store.
  8. Search for “Dolby Access.”
  9. Click Get to install Dolby Access.

2: Open Dolby Access while not connected to the internet

To fix Dolby Access if it’s stuck on loading:

  1. Turn off your Wi-Fi or enable airplane mode, depending on whether you’re using a wireless or wired connection.
  2. Open the Dolby Access app.
  3. Once the app is open, turn on your Wi-Fi or disable airplane mode.

3: Check the Microsoft Store for updates.

It’s possible that a newer version of Dolby Access is available that fixes the problem you’re experiencing.

To check for updates:

  1. Open the Microsoft Store.
  2. Click the three dots in the top right corner and select Downloads and Updates.
  3. Click Check for updates.

4: Update your audio drivers.

Outdated or corrupted audio drivers can cause problems with Dolby Access.

To update your audio drivers:

  1. Open Device Manager.
  2. Expand the Audio inputs and outputs category.
  3. Right-click your audio device and select Update driver.
  4. Select Search automatically for drivers.

5: Run the Dolby Access troubleshooter.

Dolby offers a troubleshooter that can help you fix problems with Dolby Access. To run the troubleshooter:

  1. Go to the Dolby Access support website.
  2. Click the Download troubleshooter button.
  3. Run the troubleshooter and follow the instructions.

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